If you want to report a missed bin collection please contact us the day after your collection was missed. If our records show:
- A street has been serviced then the bin will be collected at the next scheduled collection.
- An assisted lift has been missed it will be collected within three working days
- A street has been missed* then the street will be collected within three working days.
(*A missed street could be because of inaccessibility due to parked cars or road works, or a vehicle breakdown)
Please note that you are unable to report missed collections on the day that your collection was due.
To report a missed assisted lift please use the missed assisted lift form
If you want to report a bin that you think has been missed for the second time in a row, you must phone Envirocall on 0191 2787878 so depot managers can investigate.