Report Missed Blue Bin Collection

If you want to report a missed bin collection please contact us the day after your collection was missed. If our records show:

  • A street has been serviced then the bin will be collected at the next scheduled collection.
  • An assisted lift has been missed it will be collected within three working days
  • A street has been missed* then the street will be collected within three working days.

(*A missed street could be because of inaccessibility due to parked cars or road works, or a vehicle breakdown)

Please note that you are unable to report missed collections on the day that your collection was due.
To report a missed assisted lift please use the missed assisted lift form.

If you want to report a bin that you think has been missed for the second time in a row, you must phone Envirocall on 0191 2787878 so depot managers can investigate.
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