If you want to report a missed bin collection please contact us the day after your collection was missed. If our records show:
- A street has been serviced then the bin will be collected at the next scheduled collection.
- An assisted lift has been missed it will be collected within three working days
- A street has been missed* then the street will be collected within three working days.
(*A missed street could be because of inaccessibility due to parked cars or road works, or a vehicle breakdown)
Please note that you are unable to report missed collections on the day that your collection was due.
To report a missed assisted lift please use the missed assisted lift form
If you want to report a brown bin that you think has been missed despite the information on the tracking, you must phone Envirocall on 0191 2787878 the day after collection was due so depot managers can investigate.