Requests for the tree maintenance service will have a response time of 28 days if trees are dead, damaged, diseased or causing a physical obstruction. Emergency works will continue to be responded to within 3 hours. This has been revised as the council has to reduce its budget by £100m over the next three years, more information can be found on our Newcastle 2016 budget pages.

Tree and woodland management

Trees can become damaged in strong winds, or may require attention as a result of age, disease or size, and the team will carry out remedial work on Council owned trees. General tree enquiries will be inspected within 28 days. Please note it is not possible for the team to carry out work on trees on private land, you will need to contact a private contractor to carry out this work. If a tree is dangerous we will respond to make it safe within 3 hours, 24 hours a day, 7 days per week, 365 days of the year.